Travel Agent - Amadeus Specialist Job at Exoticca, Houston, TX

  • Exoticca
  • Houston, TX

Job Description

Job Description

Job Description

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Summary :

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

Be a part of a team where you will:

  • Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
  • Manage, escalate and follow-up of GDS issues and cases.
  • Dealing with negotiated rates and advanced refunds in GDS.
  • Working directly with our land suppliers for a pre & post-bookings requested.
  • Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
  • Support customers in destination with emergency issues using different contact channels
  • Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.

Requirements

  • Fluent communication in English (additional language like French/Spanish are considered).
  • Strong knowledge of Amadeus / GDS.
  • Proven experience dealing with negotiate fares and commissions in GDS.
  • ARC certified
  • Ability to plan, multi-task and manage time effectively.
  • Residency in Houston or its surroundings is a must.

Preferred Qualifications:

  • A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
  • Proven record in fast-growing environments
  • Strong communication and customer-focused skills.
  • Adaptability, problem-solving and fast-learning attitude

Benefits

  • Competitive compensation package in line with job responsibilities and experience.
  • Travel packages at reduced prices!
  • And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

#LI-Hybrid

Job Tags

Work at office, Local area, Long distance

Similar Jobs

Woods Supermarkets Inc.

Store Office Manager Job at Woods Supermarkets Inc.

 ...demonstrating D E service and our Hospitality 4 culture . Job Title: Store Office Manager Description: Responsible for accurately...  ...process Strong math and computer skills and knowledge of Microsoft Excel are helpful Ability to work in an efficient and... 

Senior Helpers Burlington

Companion Caregiver Job at Senior Helpers Burlington

The job description outlines your primary responsibilities as a caregiver. This description is not meant to be an exhaustive list of services, as the exact duties to be performed for each assignment will vary. Prior to beginning a new assignment, Senior Helpers will provide... 

Acti-Kare Responsive In-Home Care - Bellevue

Part-Time: CNA/HCA Job at Acti-Kare Responsive In-Home Care - Bellevue

CNA/HCA/CAREGIVER LYNNWOOD, WAActi-Kare Responsive In-Home Care is seeking a compassionate, dependable, and caring Caregiver to provide...  ..., including dietary considerations. Strong communication, time-management, and interpersonal skills. Physical ability and... 

Amazon Data Services, Inc.

Software Dev Engineer II, AWS Networking (MONA) Job at Amazon Data Services, Inc.

 ...revolution. Everything we run, we build in-house: controllers, software-defined networking (SDN), and planning software. For example,...  ...capacity and ports. We are looking for a Software Development Engineer II to own the design and delivery of core components of these systems... 

Maritime Talent Solutions

Boat Captain Job at Maritime Talent Solutions

 ...Education & Experience: High School Diploma or GED preferred. Relevant post-secondary training or 4-5 years of experience in maritime operations. Skills and Abilities: Expert knowledge of marina services and amenities. Ability to tactfully resolve guest...