Job Description

Job Description

Job Description

Come join our team…

Trump National Golf Club Jupiter is a family oriented 5-star golf club located in the heart of Palm Beach County. This premier club features an award-winning 18-hole golf course, state-of-the art clubhouse, the finest of dining venues, spa and fitness center and a resort style pool. All coming together to make this one of the most desirable clubs in all of Florida.

At Trump National Golf Club Jupiter, our mission is to provide a memorable experience for the entire family to enjoy. This is achieved through our world-class facilities and the superior service provided by our dedicated staff.

If you wish to join an elite team, Trump National Golf Club Jupiter is currently hiring.  Successful candidates must have a passion for the hospitality industry, commitment to excellence, great communication skills, strong work ethic, and understand the importance of teamwork.  

Applications are now being accepted for the following position:

Hostess

Summary: The Hostess is responsible for providing a warm, welcoming, and professional first impression to club members, guests, and visitors. The Hostess greets and seats guests, manages reservations and seating assignments, and assists the Food & Beverage team in providing exceptional service.

Essential Duties and Responsibilities  include the following. Other duties may be assigned.

• Greet and welcome Club members and guests promptly, courteously, and professionally, providing a warm and personalized experience consistent with the Club’s standards of service.
• Establish and maintain positive relationships with members and guests, demonstrating discretion, professionalism, and a high level of hospitality at all times.
• Recognize regular members and, when appropriate, maintain familiarity with their preferences, special occasions, and individual dining needs.
• Review reservations, seating requests, special dining arrangements, and guest inquiries using the Club’s reservation system.
• Maintain accurate seating charts and coordinate table assignments to promote an efficient and balanced flow of service.
• Escort members and guests to their tables, provide menus, and assist with seating accommodations as appropriate.
• Monitor guest arrivals, departures, wait times, and dining room activity, communicating information accurately and professionally to members, guests, servers, and management.
• Communicate table status, member preferences, dietary concerns, special occasions, VIP information, and other guest needs to the appropriate Food & Beverage team members.
• Answer telephone calls, respond to dining inquiries, assist with reservations, and provide accurate information regarding Club dining outlets, hours of operation, events, policies, and procedures.
• Anticipate member and guest needs and respond promptly and courteously to requests, questions, and concerns; refer complex matters to the Food & Beverage Manager or appropriate supervisor.
• Assist servers and other Food & Beverage team members with light service-related duties as needed to support efficient restaurant operations.
• Maintain the cleanliness, organization, and professional appearance of the host stand, entrance, dining areas, menus, reservation materials, and other front-of-house supplies.
• Follow all Club policies and procedures related to guest service, safety, sanitation, and overall restaurant operations.

Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:  To perform this job successfully, an individual should have knowledge of POS system.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl, and lift and /or move up to 15 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the work environment is usually moderate.

EOE/DFWP

Trump National Golf Club Jupiter participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

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