Job Description

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PLEASE NOTE: THIS IS A POSITION WITH "THE UPS STORE" NOT "UPS". UPS STORES ARE PRIVATELY OWNED

UPS Store is providing customers with world-class customer service. We focus on exceeding customer's expectations in everything we do and we do a lot: Packing, Shipping, Freight, Personal/Business Mailbox Services, and much, much more.

We are looking for people who are dependable, self-motivated, and well organized who are looking for a Long Term Opportunity

The ideal candidates will be able to multitask in a fast-paced environment and lead others through example.Responsibilities include:Greeting and engaging customers when they enter the storeQuickly understanding customer needs and provide options and solutionsExceed Customer ExpectationsPack and Ship unique and fragile items of all shapes and sizes.Must be able to lift 30 lbs.Perform daily operational procedures including inventory management,POS opening/closing procedures, and counting and balancing cash drawers

RESPONSIBILITIES

• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Open and/or close the store and perform end-of-day accounting, etc.
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

QUALIFICATIONS

• Retail/customer service experience
• Good communication and people skills
• Must be resourceful and good at problem solving
• Highly organized and detail oriented
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Strong computer skills, including Microsoft Office. Adobe Suites is a Plus
• Able to lift 30 pounds
• Non-smoking environment
• Must be able to work a flexible schedule including Saturdays

Job Types: Full-time, Part-time

Salary: $12 to $13/hour

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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