Job Description

Brand Ambassador / Pizza SpecialistThe Brand Ambassador / Pizza Specialist works closely with the Executive Chef and Chef De Cuisine to manage the overall operations of the Middleby innovation show kitchen located in Lewisville, Texas. The show kitchen operates Monday through Friday from 8:00 am to 5:00 pm, plus some after-hour events. Key aspects of this position include participation in equipment and cooking demonstrations, social media programs, all private dining events of various sizes and responsibility for the day-to-day operation of the facility; for example, stocking the kitchen, maintenance issues, equipment service issues, subcontractor work (cleaning services), etc.Quality and Excellence: These qualities are measured and evaluated through the superior execution of scheduled weekly events and the delivery of a "5-Star Experience" for all groups of Middleby guests, employees, or other VIPs.The "5 Star Experience" exceeds customer expectations through routinely excellent performance with regard to planning/organization, creativity, hospitality/customer service, equipment knowledge, cleanliness and food safety, cooking proficiency, effective demonstration delivery, precise timing and problem solving.Essential FunctionsRepresent all of Middleby's brands as a hospitable, knowledgeable and professional Global Culinary AmbassadorLearn all Middleby's equipment and how to sell each brand and its technology – from Combi's to IoTCooks and manages the food storage aspect of the MIKEffectively present and demonstrate Middleby's commercial products credibly through knowledgeable and on-trend cooking demonstrations and presentationsConfidently present a :30 to :60-minute cooking demonstration for each brandAble to provide group tours of the Middleby Innovation Kitchen's that best represents the brands and Middleby CorporationExecutes all events within corporate budgetary guidelinesLearn and assist with IT tasks within Show Kitchen. Live streaming presentation, AV, and light controls, for exampleManages the upkeep, cleaning and maintenance of assets, equipment and facilitiesCoordinates with the Executive Chef and Middleby marketing department to provide a substantial, continuous and comprehensive social media presenceRequisitions and receives supplies and maintains appropriate inventory levels for actual business volumeDevelops and curates standard corporate recipe filesCoordinates relationships with food manufacturers, food distribution companies, and foodservice consultants to assist and participate in demonstrations at the facilityAny additional duties as assignedRequirementsBe able to execute different styles of pizza in non-conventional cooking platforms. IE bake Chicago Deep Dish in a Conveyor OvenBe familiar with pizza dough as a whole with regards to its ingredients and how it can affect the dough. How can this work to our advantage when using different cooking platforms?Have an excellent understanding of all the pizza ovens available from Middleby, how they operate, cleaning, features and benefitsMaintain cleanliness and organization of the Pizza Vignette as well as associated utensils and ingredientsParticipate in regional/national/international pizza events to best represent Middleby and further your knowledge of pizza trendsWork with Middleby Brands to offer feedback, critique, recommendations on how the equipment is operating and ideas for improvement and design of new equipmentEducation and Experience RequirementsAssociates degree in a related field and/or culinary training certification from an accredited institution requiredMinimum of five (5) years of related experienceKnowledge, Skills, and AbilitiesKnow the history of pizza from Italy to North America and how it relates to the equipment we sell todayPossess the ability to produce the following regional pizzas: New York, Grandmas, Detroit, New Haven (Coal), Chicago Deep Dish, Napoletana, Chicago Thin, Cracker Crust, and Roman StyleKnow how these pies were originally baked and how that can translate to automation today using a variety of cooking platformsBe familiar with pizza trends in the industry, new concepts, and chain pizza developmentsAbility to read and accurately interpret documents such as P&L statements, schedules, vendor invoices, and procedure manualsAbility to prepare routine reports and correspondence, and to summarize findings from investigationsStrong verbal communication skills, with the ability to present confidently before customers, industry partners, department executives, senior management, and employeesProficient in performing mathematical operations including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, fractions, and decimalsAbility to calculate financial figures and amounts such as accruals, commissions, proportions, and percentagesProficiency in Microsoft Office Suite and related software programsTechnologically proficient, with demonstrated competence using multiple social media platformsAbility to apply common sense understanding to execute instructions delivered in written, oral, or diagram formSkilled in handling and resolving employee-related issues with professionalism and discretionStrong team-building and coordination skillsExcellent interpersonal skills with the ability to meet deadlines, manage multiple priorities, and work independentlyCommitted to continuous improvement and professional developmentReliable and punctual; consistently meets company attendance standardsMaintains a polished, professional demeanor at all times, including personal presentation and groomingRecognizes the different segments of our Industry. Ie C-store, Commissary, QSR, Fast Casual, Fine Dining, Event Space

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